Delivery information

We deliver to all areas across United Arab Emirates.

The moment you complete your purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

• Same day delivery: Order before 12PM and receive same day delivery (excluding furniture items). Delivery charge is AED 45. Please note that same day delivery is currently unavailable on the Mothercare app.

Home Delivery (Standard & Same Day Delivery): Fashion & Accessories only

Examples include: Fashion & baby essentials.

Home Delivery (Truck Delivery): Furniture and Large items

Examples include: Furniture, car seats & strollers

Click & Collect (Pick up in store): Fashion & Accessories only

Order online and collect your order from your preferred store in 2-3 days.

• After placing your order, you’ll receive a confirmation email/text message with the order number. Please wait for an email and/or SMS from us telling you when it’s ready to collect.
• If you’re unable to collect your order for any reason, please contact us on 800-74292.
• We keep your order in store for 10 business days.
• All uncollected orders will be cancelled, and any payments made will be refunded to the card used for the purchase.
•  For more information, please visits our FAQ's page.
• Please note that we’re unable to accept orders that include either non-available item or items for collection from one of our stores as well as items for home delivery. In these cases, please place two separate orders – one for collection and one for home delivery.

Safety Measures

In light of current circumstances, we are taking every measure to ensure the safety of our customers & employees. We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first. The precautionary measures include:

We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.

Home Delivery

Standard delivery - Delivered within 1-3 days to the following areas:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Fujairah
• Ras Al Khaimah
• Umm Al Quwain
• Al Ain

Same day delivery - Delivery is available in Abu Dhabi, Sharjah, Ajman and Dubai*.

*In Abu Dhabi, same day delivery is available in all areas except:

• Madinat Zayed
• Madinat Zayed (City Area)
• Madinat Zayed (Western Region)
• Ghayati
• Liwa Street
• Liwa Western Region

*In Sharjah, same day delivery is available in all areas except:

• Kalba 1
• Kalba 2
• Shis
• Khor Fakkan
• Nahwa
• Dibba Al Hisn

*In Ajman, same day delivery is available in all areas except:

• Al Manamah
• Masfut

*In Dubai, same day delivery is available in all areas except:

• Hatta

Payment Options

Credit/Debit Cards

We accept payments through local & international credit/debits cards such as VISA & Mastercard.

Apple Pay

With Apple Pay, you can easily and securely pay for items using your iPhone, iPad, Apple Watch, or Mac.

Buy Now, Pay Later

Shop now and pay later with our different payment solutions. For more information, please click here.

Cash on delivery

The cash on delivery option is currently unavailable. We offer alternative online payment options through debit/credit cards.

Click & collect

You can pay online and we will deliver your order to the selected store for collection. After placing your order, you’ll receive a confirmation email / text message with order number. Please wait for an email and/or SMS from us telling you when it’s ready to collect.

If you’re unable to collect your order for any reason, please contact us on 800-74292.
Please note that we’re unable to accept orders that include either non-available item or items for collection from one of our stores as well as items for home delivery. In these cases please place two separate orders – one for collection and one for home delivery.

We keep your order in store for 10 business days.

All uncollected orders will be cancelled and any payments made will be refunded to the card used for the purchase.

For more information, please visits our FAQ's page.